Service Dispatcher - HVAC & Plumbing

Chantilly, VA

Full Time

Experienced

Service Dispatcher (HVAC & Plumbing) - Northern Virginia

Northern Virginia · Full Time · Experienced

$22–28/hour + overtime · Benefits · Paid time off · Full-time, year-round

You've run a dispatch board before. You know what a 98-degree Tuesday does to it. If you can keep 15 technicians moving, customers informed, and your cool when the phones light up, we want to talk.

Who We Are
We’re a family-owned HVAC and plumbing service company based in Chantilly and serving Northern Virginia. Our customers trust us, our techs are good at what they do, and we’re growing. Our dispatch board needs a steady hand.

What You’ll Do

Run the daily schedule for 15+ service technicians in ServiceTitan
Route calls by location, skill, and urgency so techs spend less time driving and more time fixing
Rework the board when a job runs long, a part is missing, or an emergency call comes in
Update customers on arrival times before they have to call and ask
Keep job notes, statuses, and capacity in ServiceTitan accurate and current
Work with the call center, service manager, and techs to fill the board and keep it full

What You Bring

Required: Dispatch experience at an HVAC or plumbing service company
Required: Hands-on experience with the ServiceTitan dispatch board
Required: Ability to work on-site at our Chantilly office
Calm, quick decisions when the pace picks up
Reliable attendance and punctuality
Flexibility for longer days during peak emergency season
Preferred: Knowledge of Fairfax, Loudoun, and Prince William counties

Why You’ll Like It Here

Steady, year-round work with no slow-season layoffs
Techs who answer the radio and managers who make decisions
Room to grow, since dispatch sits at the center of the business

Apply in 2 Minutes
Click apply. The application works on your phone. Tell us where you’ve dispatched and how many techs you managed, and we’ll get back to you quickly.

We are an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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Do you have dispatch experience at an HVAC or plumbing service company?*

Have you worked hands-on in the ServiceTitan dispatch board (assigning, moving, and updating jobs)? Please explain.*

This role is fully on-site in Chantilly, VA 20151. Are you able to work on-site?*

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How many years of HVAC/plumbing dispatch experience do you have?*

What’s the largest number of technicians you’ve dispatched at one time?*

Which ServiceTitan features have you used regularly?* Dispatch boardCapacity planningJob bookingMembershipsMobile tech appReporting

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RCR Consulting

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